Make the most out of your travel experience. With Arena Rewards be rewarded for your loyalty during each stay, no compromises. It only takes few moments to sign up. Join today!

Join and enjoy

• Members Only Rate (get a 5% discount instantly on the booking you make on Arena Hotels, Arena Campsites or Arena Glamping)
• Valuable discounts on selected in-house services
• Welcome gifts
• Arena Authentic Experiences

How does it work?

Moving to new levels and unlocking valuable benefits has never been easier. Simply collect room nights by booking your stay directly via www.arenahotels.com, www.arenacampsites.com or www.arenaglamping.com. The more you stay at any of the featured properties, the more handpicked benefits you get entitled to. It’s that simple!

Benefits

Room nights	1-9	10-30	31-60	61+
Benefits	LIGHT	SILVER	GOLD	PLATINUM
Member Only Rate Get a 5% discount instantly on the booking you make on Arena Hotels, Arena Campsites or Arena Glamping	5% off	8% off	10% off	15% off
Exclusive Members Only offers & updates (Never miss a thing! Get the latest special offers and secret deals)
Friend refferal bonus (refer us to a friend and get 2 room nights on your account)
Discount on in-house F&B (in participating properties for Silver, Gold and Platinum members)
Discount on in-house sport services (in participating properties for Silver, Gold and Platinum members)		5%	10%	15%
Discount on in-house wellness services (in participating properties for Silver, Gold and Platinum members)		5%	10%	15%
5% off on atistria tourist agency services for individuals on site (available at atistria selling points at Verudela Avenue and Park Plaza Belvedere Medulin for Silver, Gold and Platinum members)
Early check in and late check out (based on availability for Gold and Platinum members)
Welcome gift (available for Platinum members)
Arena Authentic Experiences (based on availability for Platinum members)

Why to become a member?

Arena Rewards loyalty program offers valuable benefits at 21 participating properties including hotels, self-catering apartments, campsites and luxurious glamping in Pula and Medulin area in Croatia from the moment you join. Unlock members only rates, enhance your stay with discounts on selected in-house services and feel like a local with Arena Authentic Experiences. Benefits increase as you reach new levels, therefore: more stays mean more benefits!

Benefits

Room nights	1-9	10-30	31-60	61+
Benefits	LIGHT	SILVER	GOLD	PLATINUM
Member Only Rate Get a 5% discount instantly on the booking you make on Arena Hotels, Arena Campsites or Arena Glamping	5% off	8% off	10% off	15% off
Exclusive Members Only offers & updates (Never miss a thing! Get the latest special offers and secret deals)
Friend refferal bonus (refer us to a friend and get 2 room nights on your account)
Discount on in-house F&B (in participating properties for Silver, Gold and Platinum members)
Discount on in-house sport services (in participating properties for Silver, Gold and Platinum members)		5%	10%	15%
Discount on in-house wellness services (in participating properties for Silver, Gold and Platinum members)		5%	10%	15%
5% off on atistria tourist agency services for individuals on site (available at atistria selling points at Verudela Avenue and Park Plaza Belvedere Medulin for Silver, Gold and Platinum members)
Early check in and late check out (based on availability for Gold and Platinum members)
Welcome gift (available for Platinum members)
Arena Authentic Experiences (based on availability for Platinum members)

Participating properties:

• Arena Hotel Holiday
• Arena Verudela Beach Resort
• Arena One 99 Glamping
• Kamp Arena Grand Kažela 
• Grand Hotel Brioni Pula, A Radisson Collection Hotel
• Verudela Villas
• Splendid Resort
• Horizont Resort
• Kažela Apartments
• Kamp Arena Medulin
• Kamp Arena Stoja
• Kamp Arena Indije
• Kamp Arena Stupice
• Kamp Arena Runke
• Kamp Arena Tašalera
• Ai Pini Resort
• Guesthouse Riviera
• Park Plaza Histria Pula *
• Park Plaza Verudela Pula *
• Park Plaza Belvedere Medulin*
• Park Plaza Arena Pula*

Properties marked with an asterisk (*) are partially participating in Arena Rewards loyalty program. Please check Terms & Conditions as special conditions may apply.

Discounts on in-house F&B: all members are welcome to use F&B services at discounted prices (as per membership level) in the following F&B outlets regardless of the participating property they are staying at

Property	Participating Outlet
Park Plaza Histria	Yacht Lounge Bar
Glamping One 99	Beach Bar Green
Park Plaza Belvedere	Lungomare
Horizont Resort	Sunset

Please check Terms & Conditions for more details.

Discounts on in-house sport centre services:

All members are welcome to use sport centre services at discounted prices in the following sport centres regardless of the property they are staying at.

Participating sport centres are:

• Sport Centre Verudela
• Sport Centre Medulin (football pitches excluded)

Please check Terms & Conditions for more details.

Discounts on in-house wellness services: all members are welcome to use wellness services at discounted prices in the following wellness outlets regardless of the participating property they are staying at:

• Park Plaza Histria Pula
• Park Plaza Belvedere Medulin
• Park Plaza Arena Pula
• Arena One99 Glamping

Prior to using the service, members must contact the wellness centre, identify themselves with Arena Rewards membership number and make an appointment.

Please check Terms & Conditions for more details.

Why to become a member?

Arena Rewards loyalty program is tailored to meet the needs and wants of Arena Hospitality Group’s most loyal guests. From discounts on accommodation and other in-house services to authentic experiences, Arena Rewards loyalty program offers simple and straightforward yet valuable benefits, hassle free. Furthermore, membership is free so why not give it a try?

How can I become a member?

• Every physical person above age of 18 who has an e-mail address is eligible to join Arena Rewards loyalty program by:
• by completing all mandatory fields in the application form in Arena Rewards member interface on www.arenahotels.com , www.arenacampsites.com , www.arenaglamping.com
• via Arena Hospitality Group’s contact centre (phone number +385 52 529 400)
• at the front desk of participating properties (excluding properties marked with “*” under the subtitle “Participating Properties” presented in Arena Rewards Terms & Conditions), by completing all mandatory fields in the application form and signing it by hand

What is Arena Rewards member interface?

Arena Rewards member interface is the interface on www.arenahotels.com, www.arenacampsites.com and www.arenaglamping.com which allows clients to become members of Arena Rewards and existing members to manage their profile. The interface functionalities include:

• editing personal information and interests
• viewing history and upcoming stays
• viewing special offers & deals
• checking friend referral status
• checking room night balance
• checking Arena Authentic Experiences deals

When is my membership activated?

Whatever the way chosen to join Arena Rewards (via Arena Rewards member interface, via phone or at the reception of the participating property), membership is activated only after receiving and activating the activation link sent to client by e-mail after he/she fills out the mandatory fields in the application form.

Is it free to join Arena Rewards?

Yes, membership is free.

How can I cancel my membership?

A member can cancel the membership anytime and without a specific reason by sending a cancellation notice to the email address: [email protected]

How do I collect room nights?

Members collect room nights:

• for every overnight stay in one of the participating properties, only if booked directly via AHG’s official websites (www.arenahotels.com, www.arenacampsites.com and www.arenaglamping.com), AHG’s Contact Centre and/or directly at the reception of the participating properties (excluding properties marked with “*” under the subtitle “Participating Properties” presented in Arena Rewards Terms & Conditions)
• for every friend referral, member collects additional 2 room nights
• depending on the number of room nights collected, members are assigned a level which allows them to enjoy specific program benefits per that level.

Do my collected room nights ever expire?

Room nights are cumulative, but members who have been inactive for more than 3 years will automatically be downgraded to Membership Level 1 - Light. Members can check their status anytime by logging in to Arena Rewards members interface.

Do I get a physical membership card?

No, Arena Rewards is based on virtual cards.

What is Friend Referral Bonus?

Friend referral is an additional way to earn room nights. If an existing member refers a friend to join Arena Rewards and if that friend joins Arena Rewards and books his/her stay directly via www.arenahotels.com , www.arenacampsites.com , www.arenaglamping.com,the referring member will get 2 additional room nights after the check-out of the newly joined friend. New room night balance will be visible on Arena Rewards member interface under section “Friend referral bonus” 24 hours after the check-out of the newly joined friend.

How does Friend Referral Bonus work?

After successful registration and membership activation, each member will receive an email with their virtual membership card. The membership number is also visible in the Arena Rewards Member Interface. Each member has the possibility to copy their membership number and send it to a friend. When completing the application form, the client has the option to enter the membership number of the Arena Rewards referring member and sign up as a referred member. By entering the referring friend's membership number when registering, the referring member will get 2 room nights with the status „Pending“ that will be visible in his/her user interface. The room nights with the status „Pending“ will be added to the room night balance only after the referred member's first overnight stay.

Which room nights are qualifying?

Qualifying room nights are:

• Booked directly via www.arenahotels.com ,www.arenacampsites.com, www.arenaglamping.com
• Booked via Arena Hospitality Group’s Contact Centre (e-mail and/or over the phone)
• Booked at the reception of the participating property (excluding properties marked with “*” under the subtitle “Participating Properties”)

How long will it take for my room nights to appear on Arena Rewards member interface?

Room night balance on Arena Rewards Member Interface is updated within 24 hours from the last check out.

How do I get F&B discount and in which outlets?

All members are welcome to use F&B services at discounted prices (as per membership level) in the following F&B outlets regardless of the participating property they are staying at:

Property	Participating Outlet
Park Plaza Histria Pula	Yacht Lounge Bar
Arena  One99 Glamping	Beach Bar Green
Park Plaza Belvedere Medulin	Lungomare Restaurant
Horizont Resort	Sunset Restaurant

To obtain the discount, members must provide F&B operator with Arena Rewards membership number on their arrival / when ordering the service. If the member will be using the service in the property he/she is staying at, there is an option to settle the invoice immediately at F&B point of sale or to charge the expense to the room*.

If the member will be using F&B services in a participating F&B outlet in the property he/she is not staying at, the invoice must be settled immediately at F&B point of sale. There is no option to charge the expense to the room.

How do I get wellness discount and in which outlets?

All members are welcome to use wellness services at discounted prices in the following wellness outlets regardless of the participating property they are staying at:

• Park Plaza Histria Pula
• Park Plaza Belvedere Medulin
• Park Plaza Arena Pula
• Arena One99 Glamping

Prior to using the service, members must contact the wellness centre, identify themselves with Arena Rewards membership number and make an appointment.

If the member will be using the wellness in the property he/she is staying at, there is an option to settle the invoice immediately at wellness reception or to charge the expense to the room.

If the member will be using the wellness in the property he/she is not staying at, the invoice must be settled immediately at wellness reception. There is no option to charge the expense to the room.  

Wellness centres contact details:

Comfort Zone SPAce - Park Plaza Histria Pula

Phone: +385 (0)52 590 726
E-mail: [email protected]

Comfort Zone SPAce - Park Plaza Belvedere Medulin

Phone: +385 (0)52 572 530
E-mail: [email protected]

Comfort Zone SPAce Park Plaza Arena Pula

Phone: +385 (0)52 375 130
E-mail: [email protected]

Arena One99 Glamping

Phone : +385 (0)99 54 46 300

E-mail : [email protected]

How do I get sport centre discount and in which outlets?

all members are welcome to use sport centre services at discounted prices in the following sport centres regardless of the property they are staying at.

Participating sport centres are:

• Sport Centre Verudela
• Sport Centre Medulin (football pitches excluded)

To obtain the discount, members must provide Sport Centre operators with Arena Rewards membership number on their arrival. The invoice must be settled immediately at Sport Centre reception. There is no option to charge the expense to the room.

Arena Rewards is Arena Hospitality Group’s (Arena Hospitality Group d.d., Smareglina 3, 52100 Pula, VAT number: 47625429199; hereinafter: AHG) loyalty program in which members get instant rewards depending on the number of room nights spent at participating properties.

AHG is the owner of the brand Arena Rewards and as such holds the copyright to the loyalty program. Also, AHG is the owner of properties participating in the loyalty program.

AHG is responsible to provide and enable program rewards to each member according to their level.

Participating Properties:

• Arena Hotel Holiday
• Arena Verudela Beach Resort
• Arena One 99 Glamping
• Kamp Arena Grand Kažela 
• Grand Hotel Brioni Pula, A Radisson Collection Hotel
• Verudela Villas
• Splendid Resort
• Horizont Resort
• Kažela Apartments
• Kamp Arena Medulin
• Kamp Arena Stoja
• Kamp Arena Indije
• Kamp Arena Stupice
• Kamp Arena Runke
• Kamp Arena Tašalera
• Ai Pini Resort
• Guesthouse Riviera
• Park Plaza Histria Pula *
• Park Plaza Verudela Pula *
• Park Plaza Belvedere Medulin*
• Park Plaza Arena Pula*

Properties marked with an asterisk (*) are partially participating in Arena Rewards loyalty program, as specified in the text below.

AHG holds the right to modify the list of participating properties at any time.

Definitions

·       Client: a physical person who is not yet a member of Arena Rewards and did not accept the Terms & Conditions, but meets all requirements to become one

·       Member: a person who joined Arena Rewards loyalty program, accepted the Terms & Conditions and is entitled to program benefits depending on the level he/she is assigned

·       Stay: period between check-in and check-out from the property

·       Room night: unit value earned from an overnight stay at any participating property, which can be exchanged for program benefits by level offered by Arena Rewards loyalty program

·       Membership Level 1 – Light: first level of membership, from the moment of joining and accepting the Terms & Conditions up to 9 room nights collected, valid for a period of 3 years from the last check-out from one of the participating properties

·       Membership Level 2 – Silver: second level of membership, from 10 to 30 room nights collected, valid for a period of 3 years from the last check-out from one of participating properties

·       Membership Level 3 – Gold: third level of membership, from 31 to 60 room nights collected, valid for a period of 3 years from the last check-out from one of participating properties

·       Membership Level 4 – Platinum: fourth level of membership, from more than 61 room nights collected, valid for a period of  3 years from the last check-out from one of participating properties

·       Arena Rewards virtual card: a virtual card with unique Arena Rewards membership number which is assigned to a client after activation of the membership as the confirmation of the membership. The card is not transferable

·       Arena Rewards member interface is the interface on www.arenahotels.com, www.arenacampsites.com and www.arenaglamping.com which allows clients to become members of Arena Rewards and existing members to manage their profile. The interface functionalities include:

•    editing personal information and interests
•    viewing history and upcoming stays
•    viewing special offers & deals
•    checking friend referral status
•    checking room night balance
•    checking Arena Authentic Experiences deals

Becoming and Being a Member

Every physical person above age of 18 who has an e-mail address is eligible to join Arena Rewards in the following ways:

1.     by completing all mandatory fields in the application form in Arena Rewards member interface on www.arenahotels.com , www.arenacampsites.com , www.arenaglamping.com

2. via Arena Hospitality Group’s contact centre (phone number 00385 52 529     400)

3. at the front desk of participating properties (excluding properties marked with “*” under the subtitle “Participating Properties”), by completing all mandatory fields in the application form and signing it by hand

Mandatory fields are:

• name
• surname
• gender
• address
• city
• postal code
• country

Whatever the way chosen to join Arena Rewards (via Arena Rewards member interface, via phone or at the reception of the participating property), membership is activated only after receiving and activating the activation link sent to client by e-mail after he/she fills out the mandatory fields in the application form.

In case of incorrect or incomplete submission of personal information in the application form, member will not be able to use the benefits provided by Arena Rewards loyalty program.

Membership in Arena Rewards is free.

A member can cancel the membership anytime and without a specific reason by sending a cancellation notice to the email address: [email protected]

Membership is individual, meaning that a member cannot earn room nights by booking additional accommodation units for friends or family; room nights are earned only for the overnight stays while the member, as the lead guest on the booking, is present.

If 2 or more members are sharing one accommodation unit, only the member who is the lead guest on the booking is eligible to collect room nights.

Room nights are cumulative, but members who have been inactive for more than 3 years will automatically be downgraded to Membership Level 1 - Light.

Any fraudulent use of Arena Rewards membership will result in cancellation of the membership with immediate effect.

Collecting Room Nights

Members collect room nights:

•  for every overnight stay in one of the participating properties, only if booked directly via AHG’s official websites (www.arenahotels.com, www.arenacampsites.com and www.arenaglamping.com), AHG’s Contact Centre and/or directly at the reception of the participating properties (excluding properties marked with “*” under the subtitle “Participating Properties”)
• for every friend referral, member collects additional 2 room nights

Friend referral bonus is an additional way to earn qualifying room nights. If an existing member refers a friend to join Arena Rewards and to book their stay directly via www.arenahotels.com , www.arenacampsites.com , www.arenaglamping.com , the referring member will get 2 room nights on his/her room night balance. After successful registration and membership activation, each member will receive an email with their virtual membership card. The membership number is also visible in the Arena Rewards Member Interface. Each member has the possibility to copy their membership number and send it to a friend. When completing the application form, the client has the option to enter the membership number of the Arena Rewards referring member and sign up as a referred member. By entering the referring friend's membership number when registering, the referring member will get 2 room nights with the status „Pending“ that will be visible in his/her user interface. The room nights with the status „Pending“ will be added to the room night balance (only) after the referred member's first overnight stay.

Depending on the number of room nights collected, members are assigned a level which allows them to enjoy specific program benefits for that level.

Qualifying room nights are:

•      Booked directly via www.arenahotels.com ,www.arenacampsites.com, www.arenaglamping.com
•      Booked via Arena Hospitality Group’s Contact Centre (e-mail and/or over the phone)
•        Booked at the reception of the participating property (excluding properties marked with “*” under the subtitle “Participating Properties”)

In order to collect qualifying room nights, during the reservation process a member must identify themselves in the following way:

•  If booking directly via www.arenahotels.com , www.arenacampsites.com , www.arenaglamping.com, a member must login to Arena Rewards member interface with his/her email address and continue with the booking process
• If booking via Arena Hospitality Group’s Contact Centre (e-mail and/or over the phone), a member must identify themselves to the agent with the membership number and/or e-mail address
•   If booking at the reception of the participating property (excluding properties marked with “*” under the subtitle “Participating Properties”), a member must identify themselves to the agent with the membership number and/or e-mail address

Stays that are not eligible for collecting room nights are:

•         Booked through Online Travel Agents
•         Booked through tour operators
•         Booked through online group sales portals
•         Flat rate guests at Arena campsites
•         Booked via special booking codes issued by AHG

Members may book more than 1 accommodation unit and receive the assigned discount (depending on Membership level) for entire reservation.

All other benefits based on Membership level are individual, meaning that they can be used only by the member-lead guest on the booking (F&B, wellness, sport centre discounts, welcome gifts, early check-in, late check-out, Arena Authentic Experiences).

If 2 or more members are sharing one accommodation unit, only the member who is the lead guest on the booking is eligible to collect room nights.

Room nights are earned only for the overnight stays while the member, as the lead guest on the booking, is present.

If a member achieves the next level while making a new booking, he/she will be entitled to the benefits of the new level only on their next stay, starting 24 hours after the check-out.

Room night balance will be updated within 24 hours after the check-out of the member and will be visible in Arena Rewards member interface.

In case of cancellation of the booking or no show, room night balance will remain unchanged. 

Properties marked with an asterisk (*) are partially participating in Arena Rewards loyalty program, as specified in the text below.

AHG holds the right to modify the list of participating properties at any time.

Definitions

·       Client: a physical person who is not yet a member of Arena Rewards and did not accept the Terms & Conditions, but meets all requirements to become one

·       Member: a person who joined Arena Rewards loyalty program, accepted the Terms & Conditions and is entitled to program benefits depending on the level he/she is assigned

·       Stay: period between check-in and check-out from the property

·       Room night: unit value earned from an overnight stay at any participating property, which can be exchanged for program benefits by level offered by Arena Rewards loyalty program

·       Membership Level 1 – Light: first level of membership, from the moment of joining and accepting the Terms & Conditions up to 9 room nights collected, valid for a period of 3 years from the last check-out from one of the participating properties

·       Membership Level 2 – Silver: second level of membership, from 10 to 30 room nights collected, valid for a period of 3 years from the last check-out from one of participating properties

·       Membership Level 3 – Gold: third level of membership, from 31 to 60 room nights collected, valid for a period of 3 years from the last check-out from one of participating properties

·       Membership Level 4 – Platinum: fourth level of membership, from more than 61 room nights collected, valid for a period of  3 years from the last check-out from one of participating properties

·       Arena Rewards virtual card: a virtual card with unique Arena Rewards membership number which is assigned to a client after activation of the membership as the confirmation of the membership. The card is not transferable

·       Arena Rewards member interface is the interface on www.arenahotels.com, www.arenacampsites.com and www.arenaglamping.com which allows clients to become members of Arena Rewards and existing members to manage their profile. The interface functionalities include:

• editing personal information and interests
• viewing history and upcoming stays
• viewing special offers & deals
• checking friend referral status
• checking room night balance
• checking Arena Authentic Experiences deals

Becoming and Being a Member

Every physical person above age of 18 who has an e-mail address is eligible to join Arena Rewards in the following ways:

1.     by completing all mandatory fields in the application form in Arena Rewards member interface on www.arenahotels.com , www.arenacampsites.com , www.arenaglamping.com

2. via Arena Hospitality Group’s contact centre (phone number 00385 52 529     400)

3. at the front desk of participating properties (excluding properties marked with “*” under the subtitle “Participating Properties”), by completing all mandatory fields in the application form and signing it by hand

Mandatory fields are:

• name
• surname
• gender
• address
• city
• postal code
• country

Whatever the way chosen to join Arena Rewards (via Arena Rewards member interface, via phone or at the reception of the participating property), membership is activated only after receiving and activating the activation link sent to client by e-mail after he/she fills out the mandatory fields in the application form.

In case of incorrect or incomplete submission of personal information in the application form, member will not be able to use the benefits provided by Arena Rewards loyalty program.

Membership in Arena Rewards is free.

A member can cancel the membership anytime and without a specific reason by sending a cancellation notice to the email address: [email protected]

Membership is individual, meaning that a member cannot earn room nights by booking additional accommodation units for friends or family; room nights are earned only for the overnight stays while the member, as the lead guest on the booking, is present.

If 2 or more members are sharing one accommodation unit, only the member who is the lead guest on the booking is eligible to collect room nights.

Room nights are cumulative, but members who have been inactive for more than 3 years will automatically be downgraded to Membership Level 1 - Light.

Any fraudulent use of Arena Rewards membership will result in cancellation of the membership with immediate effect.

Collecting Room Nights

Members collect room nights:

a)    for every overnight stay in one of the participating properties, only if booked directly via AHG’s official websites (www.arenahotels.com, www.arenacampsites.com and www.arenaglamping.com), AHG’s Contact Centre and/or directly at the reception of the participating properties (excluding properties marked with “*” under the subtitle “Participating Properties”)

b)    for every friend referral, member collects additional 2 room nights

Friend referral bonus is an additional way to earn qualifying room nights. If an existing member refers a friend to join Arena Rewards and to book their stay directly via www.arenahotels.com , www.arenacampsites.com , www.arenaglamping.com , the referring member will get 2 room nights on his/her room night balance. After successful registration and membership activation, each member will receive an email with their virtual membership card. The membership number is also visible in the Arena Rewards Member Interface. Each member has the possibility to copy their membership number and send it to a friend. When completing the application form, the client has the option to enter the membership number of the Arena Rewards referring member and sign up as a referred member. By entering the referring friend's membership number when registering, the referring member will get 2 room nights with the status „Pending“ that will be visible in his/her user interface. The room nights with the status „Pending“ will be added to the room night balance (only) after the referred member's first overnight stay.

Depending on the number of room nights collected, members are assigned a level which allows them to enjoy specific program benefits for that level.

Qualifying room nights are:

•        Booked directly via www.arenahotels.com ,www.arenacampsites.com, www.arenaglamping.com

•        Booked via Arena Hospitality Group’s Contact Centre (e-mail and/or over the phone)

•        Booked at the reception of the participating property (excluding properties marked with “*” under the subtitle “Participating Properties”)

In order to collect qualifying room nights, during the reservation process a member must identify themselves in the following way:

•        If booking directly via www.arenahotels.com , www.arenacampsites.com , www.arenaglamping.com, a member must login to Arena Rewards member interface with his/her email address and continue with the booking process

•        If booking via Arena Hospitality Group’s Contact Centre (e-mail and/or over the phone), a member must identify themselves to the agent with the membership number and/or e-mail address

•        If booking at the reception of the participating property (excluding properties marked with “*” under the subtitle “Participating Properties”), a member must identify themselves to the agent with the membership number and/or e-mail address

Stays that are not eligible for collecting room nights are:

•        Booked through Online Travel Agents

•        Booked through tour operators

•        Booked through online group sales portals

•        Flat rate guests at Arena campsites

•        Booked via special booking codes issued by AHG

Members may book more than 1 accommodation unit and receive the assigned discount (depending on Membership level) for entire reservation.

All other benefits based on Membership level are individual, meaning that they can be used only by the member-lead guest on the booking (F&B, wellness, sport centre discounts, welcome gifts, early check-in, late check-out, Arena Authentic Experiences).

If 2 or more members are sharing one accommodation unit, only the member who is the lead guest on the booking is eligible to collect room nights.

Room nights are earned only for the overnight stays while the member, as the lead guest on the booking, is present.

If a member achieves the next level while making a new booking, he/she will be entitled to the benefits of the new level only on their next stay, starting 24 hours after the check-out.

Room night balance will be updated within 24 hours after the check-out of the member and will be visible in Arena Rewards member interface.

In case of cancellation of the booking or no show, room night balance will remain unchanged.